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FAQ Frequently Aked Question

GENERAL

CETSHOP Webshop is available for the following countries: US, Canada go to http://www.cetshop.com/products/index.html.

 

I bought a CETSHOP product, how can I be sure that it’s an CETSHOP product?

When you buy CETSHOP product from an affiliate retailer or from our Webshop will assure you that the product is authentic and will be covered under CETSHOP warranty.

 

Which products can I buy from CETSHOP Webshop?

Currently, you can buy CETSHOP products, ont this webshop

 

How can I contact CETSHOP if I have questions?

If this FAQ didn’t answer your questions, you can contact us the following ways:

call our customer support

send email to info@cetshop.com

fill out a "Contact Us" form

Our customer support will contact you within 24 hours.

 

PAYMENT

Which paying methods do you accept on CETSHOP Webshop?
You can pay your orders with credit card: Visa and MasterCard, Bank transfear, PayPal

 

When will my card be charged?

The total of your card will be debited when your order has been confirmed.

 

How can I be sure that your website is secured for online payments?

Our partner Ogone secures the payment system. Check their website for more details.

 

SHIPPING AND TRACKING

 

From where is the shipping sent?

All products are sent from our logistical base that is situated in the United States

 

Which transporter will transport my order?

Currently we are working with UPS for the standard and express shipping.

 

Is it possible to send my order to a third person or to a different address than the invoicing address?

Yes, the orders are sent to the person and to the address that are on the registered shipping information. You have the possibility to register numerous addresses to your account. You can also have different addresses as shipping address and as invoicing address.

 

To which areas do you ship?

We ship products to: USA, Canada

 

What is the delivery time and costs?

You can choose between standard or express delivery:

Standard delivery: within 3 days – $4 or free of charge depending on the total of order

Express delivery: within 24 hours – $10.

Deliveries will be done during workdays from Monday to Friday. If the order is made before 4PM (GMT +1) it will be handled on the same day. (just in Florida)

 

Can I modify my shipping address after my order has been made?

We will do our best to deliver your products as soon as possible. Because of this, we cannot change the shipping address once the order has been made.

 

Can I cancel my order ?

Our team prepares your order as soon as they receive it, because of this, we cannot cancel orders. If you no longer need the products you have ordered, we suggest you refuse the parcel at the time of delivery. It will be returned to us and we will refund your order.

 

Can I choose to have my order to be delivered to a UPS office?

Currently, we suggest to have products delivered only to private addresses.

 

How can I know that my order has been sent?

When your order has been sent from our office, we will inform you by email. You can also follow your order on your orders on CETSHOP.COM

 

How do I use my tracking number?

This number will let you know the status of your order in UPS. You can find your tracking number by going to “my orders”. Choose the order you want to see and click on “follow my order”. Click on “follow the order” on the new window and you will be directed to UPS website.

 

What happens if I’m not at the delivery address when UPS comes?

If you are absent when UPS comes, UPS will leave you a message to your mailbox. It’s sufficient to contact UPS again for setting a new delivery time.

RETURNS

How can I return a product bought from CETSHOP Webshop?

If you want to return a product bought from CETSHOP Webshop, we would like to ask you to contact first our customer service. See question How can I contact CETSHOP if I have questions?. Our Help Desk will give you more information about the return process.

 

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